NYPIRG
New York Retailer Return Exchange Policy Survey Results
October-December 2006
| NY Geographic Area | Store Name | Store’s Return/Exchange Policy | Policy Disclosure Method(s) | Comments |
| Long Island | Abercrombie & Fitch | Returns/Exchanges within 15 days with Receipt. No Receipt - Store Credit Only. | Back of Receipt | |
| Long Island | Aeropostale | Returns/Exchanges with Receipt. No Receipt - Store Credit Only. | Back of Receipt | |
| Long Island | Anne Taylor | Returns/Exchanges with Receipt. No Receipt - Store Credit Only. ID Required for Returns. | Sign | Sign was easy to find and read, located in front of cash register |
| Long Island | Anthropologie | Returns/Exchanges with Receipt | Clerk | Clerk was helpful |
| Long Island | Bath and Body Works | Returns/Exchanges with Receipt. No Receipt - Store Credit Only. | Sign | Sign was easy to find and read, located in front of cash register |
| Long Island | Best Buy | Returns/Exchanges within 30 days with Receipt. For some items and in some cases, ID may be required, shorter time period may apply and 25% Restocking Fee may apply. Store also has a special Holiday Return Policy, which extends the time period for the Holidays. | Sign | |
| Long Island | Blockbuster | Returns/Exchanges with Receipt | Clerk | |
| Long Island | Brooks Brothers | Returns/Exchanges within 90 days with Receipt | Sign | Small sign, hard to read and locate. |
| Long Island | Charlotte-Russe | Returns/Exchanges within 30 days with Receipt. Exceptions - special occasion and clearance merchandise are non-refundable. | Sign | Small, obstructed sign was hard to locate. |
| Long Island | Circuit City | Returns/Exchanges within 30 days with Receipt. For some items and in some cases, shorter time period may apply and 15% or 25% Restocking Fee may apply. | Sign | |
| Long Island | Claire's | Returns/Exchanges with Receipt. No Receipt - store credit. | Sign | Small print. Small sign. |
| Long Island | Dick's Sporting Goods | Returns/Exchanges within 90 days with Receipt. No Receipt - store credit. | Clerk | |
| Long Island | FYE | New, Unopened - 30 days with receipt; Used - 7 days with receipt. | Clerk | |
| Long Island | JC Penney | With Receipt - return or exchange; W/out Receipt - gift card or credit on JC Penney Card. Some time restrictions and other restrictions apply to certain items-furniture, jewelry, special occasion dresses, electronics, major appliances. | Sign | |
| Long Island | Jessica McClintock | Returns/Exchanges with Receipt on full-priced Apparel only, which will be 100% inspected for wear or tear. Exchange only without a receipt or for non-Apparel items or sale items. | Sign | |
| Long Island | Macy's | Returns/Exchanges within 180 days with Receipt. No Receipt - Store Credit Only. Certain items exempted from Return Policy. | Sign | |
| Long Island | Nike | Returns/Exchanges within 30 days with Receipt. After 30 days, merchandise must be unworn. ID required for returns. | Sign | |
| Long Island | Old Navy Outlet | Returns/Exchanges within 90 days with Receipt. No Receipt - Store Credit Only - Valid ID Required. | Clerk/Receipt | |
| Long Island | Sears | Returns/Exchanges within 90 days (30 days for Home Electronics and Mattresses) with Receipt. 15% Restocking Fee on certain items; 15% Cancellation fee for Special Orders. | Sign | Sign is easy to see. |
| Long Island | Spencer Gifts | Returns/Exchanges within 30 days with Receipt. No Receipt - Exchange Only. Adult Toys, Body Jewelry, Clearance Merchandise - non-returnable. | Sign | Sign is easy to see. |
| Long Island | Toys "R" Us | Returns/Exchanges within 90 days (45 days for video games/accessories/systems/computer software/VHS/DVD/electronics/radio control cars/trading cards/collectibles) with Receipt. | Sign | |
| Long Island | Urban Outfitters | Returns/Exchanges within 30 days with Receipt. After 30 days - Merchandise Credit Only. Valid ID Required for Returns. | Sign | |
| Long Island | Wal-Mart | Returns/Exchanges within 90 days with Receipt. After 90 days or No Receipt- Merchandise Credit Only. Many exceptions apply for certain types of items. | Sign | Very Big Sign. |
| Long Island | Yankee Candle Co. | Returns/Exchanges with Receipt. No Receipt - Exchange Only. | Manager | Clerk had to ask Manager |
| Long Island | Zara | Returns/Exchanges within 30 days with Receipt. | Clerk | |
| NYC-Bronx | 99˘ Store | No Refunds. Exchange only within 48 hours with Receipt. | Sign | |
| NYC-Bronx | Air Stream Wireless | Returns/exchanges accepted within 30 days of purchase with receipt. | Printed on bottom of receipt. | |
| NYC-Bronx | Ashley Stewart | Unknown | None | Surveyor asked Clerk what the Return/Exchange Policy was and the Clerk said she could not give it to her. |
| NYC-Bronx | The Athlete's Foot | Exchange Only within 7 days with the Receipt. Merchandise must be in original condition. | Sign | |
| NYC-Bronx | The Avenue | Return/Exchange within 30 days with Receipt. After 30 days, No Receipt - exchange/merchandise credit only; Photo ID required. | Sign | |
| NYC-Bronx | Bank of Bargains | No Refunds on Sale Items No Refunds on Toys No Exchanges on Underwear, Bras, Panties or Briefs No Returns without Receipt |
Sign | In English and Spanish. |
| NYC-Bronx | Beautiful Shoes | No Refunds. Exchange or Store Credit Only within 7days with Receipt and Original Box. Non-Exchangeable Items: Hats, Jewelry, Handbags, Dyeable Shoes, Final Sale Items, Special Orders, Pantyhose, Gloves. | Sign | |
| NYC-Bronx | Bronx House of Pets II | No cash refund. Items may be exchanged within 7-10 days with receipt. | Verbal explanation of policy by manager. | |
| NYC-Bronx | Blockbuster Video | Exchanges are accepted with receipt within 30 days, less a $1.50 restocking fee. | Return policy printed on back of receipt. | |
| NYC-Bronx | Cap City | No Returns. No Exchanges. | Sign | |
| NYC-Bronx | Diamond City | Unknown | None | Surveyor asked Clerk what the Return/Exchange Policy was and the Clerk said she couldn't tell her and the Surveyor would have to wait until the store owner comes in. |
| NYC-Bronx | Dollar Tree | No Refunds. Exchanges only with Original Receipt, if Unopened. | Sign | |
| NYC-Bronx | Electronics King | No Refunds. Exchange or Store Credit Only within 7 days with Receipt in Original Box. | Sign | |
| NYC-Bronx | Foot Locker | Returns/Exchange for full credit or refund or purchase price; may take 20-30 days to process. | No Sign; on receipt | |
| NYC-Bronx | Game Stop | Return/Exchange within 30 days with Receipt or Unopened Merchandise. Opened Games can be exchanged for identical item in 7 days. | Sign | |
| NYC-Bronx | I Love Angels | No Refunds. Exchange Only within 7 days. | Sign | |
| NYC-Bronx | Jean Star | Exchanges within 7 days with Receipt. | Sign | |
| NYC-Bronx | Kid's World | Returns/Exchanges within 7 days with Receipt. Exchange within 30 days. | Sign | |
| NYC-Bronx | Kingspill Menswear | No Refunds. Exchanges only within 7 days. | Sign | |
| NYC-Bronx | K-Mart | Return/Exchange within 90 days with Receipt. No Receipt - deduct $5 from refund. | Sign | Sign was by the register on the counter scanner. Surveyor did not easily see it and clerk said there was no sign posted. |
| NYC-Bronx | Leather | Absolutely No Refunds. Exchange Only within 7 days with Receipt. | ||
| NYC-Bronx | M&S Toys, Bikes, and Variety | Exchanges accepted within 3 days of purchase and receipt. | Verbal explanation of policy by store manager. | |
| NYC-Bronx | Metro Optics | All sales are final. | Printed on receipt. | |
| NYC-Bronx | Petland Discounts | 10 days cash-unopened/unused. Must Have Receipt |
Sign in front of register counter. Hard to read. | Fishes- 48 hrs, water and receipt Livestock- 7 days w/ receipt; pet or body if pet died; no cash back. |
| NYC-Bronx | Sleepy's | Exchange Only. 21 Days. | Sign | |
| NYC-Bronx | SOS/DJ Specialty | No returns or exchanges. | Verbal indication made by customer service representative. | |
| NYC-Bronx | Sparkle Jewelry | Returns and exchanges accepted within 7 days. | Verbal indication made by customer service representative. | |
| NYC-Bronx | Staples | Returns and Exchanges on Office Supplies with no restrictions. Other items have 14 day restrictions for returns. | Sign | |
| NYC-Bronx | Toys "R" Us | Returns/Exchanges within 90 days (45 days for video games/accessories/systems/computer software/VHS/DVD/electronics/radio control cars/trading cards/collectibles) with Receipt. | Sign | |
| NYC-Brooklyn | 10 Spot | No Refunds. Exchange only in 7 days with Receipt. No Exchanges for sale items, lingerie or swimwear. | Sign | |
| NYC-Brooklyn | The Children's Place | Returns/Exchanges within 6 months with Receipt. No Receipt - Exchange Only. | Sign | |
| NYC-Brooklyn | Finish Line | Returns/Exchanges within 45 days with Receipt. Shoes unworn in boxes. Valid ID required for Store Database. | Sign | |
| NYC-Brooklyn | Footlocker | Return/Exchange within 30 days with Receipt. No Receipt - Store Credit. | Sign | Surveyor noted the sign was hard to find and worn and small with small print and poorly placed. |
| NYC-Brooklyn | Jimmy Jazz | No Refunds. Exchange or Store Credit (valid 120 days) within 7 days with Receipt. | Sign | |
| NYC-Brooklyn | Lane Bryant | Return/Exchange within 10 days with Receipt. Exchange only after 10 days up to 90 days. | Sign | |
| NYC-Brooklyn | The Linen Depot | Return/Exchange within 7 days with Receipt. All packages must be closed. Exchange only if that criteria is not met. | Sign | |
| NYC-Brooklyn | Lowe's | Return/Exchange within 90 days with Receipt/Invoice. 30 day limit for Outdoor Power Equipment. 7 days for major appliance defect. | Sign | |
| NYC-Brooklyn | Office Max | Return/Exchange within 30 days with Receipt/Invoice and original packaging (including accessories and manuals). 14 day limit for electronic items, digital cameras, computers, PDAs and business machines. Opened computers, digital cameras or software packages may not be returned unless defective. | Sign | |
| NYC-Brooklyn | Pay Half | Return/Exchange within 15 days with Receipt and Tickets attached. No Receipt - store credit only, ID required. All Clearance Merchandise - Final Sale. | Sign | |
| NYC-Brooklyn | Payless | Return/Exchange with Receipt. No Receipt - store credit. | Sign | |
| NYC-Brooklyn | Pep Boys | Returns/Exchanges within 60 days. Electronics - exchange only. | Clerk | |
| NYC-Brooklyn | Radio Shack | Some items may be returned for exchange, credit or partial refund within 30 days of purchase. | Sign | |
| NYC-Brooklyn | Shoe Bug | No Refunds. Exchanges, Store Credit only within 7 days with Receipt for unworn items. Sale Items - Final Sale - no exchanges. | Sign | |
| NYC-Brooklyn | Strauss Discount Auto Parts | Return/Exchange within 60 days. | Sign | |
| NYC-Brooklyn | Zales | Return/Exchange within 30 days. Exchange only from 30-90 days. No Receipt - ID Required. | Clerk | |
| NYC-Manhattan | Borders | Return/Exchange within 30 days with Receipt. No Receipt or More than 30 days - receive Borders Gift Card. Non-returnable items - opened videos, video games and cassettes (may only be exchanged). Periodicals, Newspapers, collectibles, Pre-owned Items, Out of Print. | Sign | |
| NYC-Manhattan | Broadway Generation | Return/Exchange within 30 days with receipt, with price tags attached. | Sign | |
| NYC-Manhattan | Century 21 | Return/Exchange within 30 days with receipt, with price tags attached. | Sign | |
| NYC-Manhattan | DSW Shoe Warehouse | Return/Exchange within 30 days with Receipt. More than 30 days or No Receipt - merchandise credit only. No Receipt - ID Required. | Sign | |
| NYC-Manhattan | Duane Reade | Return/Exchange with Receipt. | Clerk | |
| NYC-Manhattan | Equinox | No Refunds. Exchange or Credit within 30 days if unworn, with original tags | Sign | |
| NYC-Manhattan | Flynn's | Return/Exchange wit Receipt. | Clerk | |
| NYC-Manhattan | H & M | Return/Exchange within 30 days with Receipt. No Receipt - store credit only, ID required. | Sign | |
| NYC-Manhattan | J & R | Returns/Exchanges within 14 days with Receipt, in original box, undamaged with all accessories, manuals, etc. Opened Merchandise that is not defective is subject to a 15% Restocking Fee. | Sign | |
| NYC-Manhattan | Modell's | Returns/Exchanges with Receipt. Refunds on credit cards. Cash refunds only for $5. More than $5 - store credit. No Receipt - Exchange or store credit only | Sign | |
| NYC-Manhattan | OMG - The Jeans Store | Return/Exchange in 14 days with Receipt. Exchange only 14-30 days. No Exchange or Return on Underwear or Sale Items. | Sign | |
| NYC-Manhattan | Ralph's | Return/Exchange within 30 days with Receipt. | Sign | |
| NYC-Manhattan | Saga Shoes | No Refunds. Exchange or Store Credit within 14 days on unused merchandise. Sale Items - Final Sale. | Sign | |
| NYC-Manhattan | Strawberry's | Return/Exchange within 30 days with Receipt. No Exchanges on Swimsuits or Underwear. | Sign | |
| NYC-Manhattan | Tent & Trails | Return/Exchange within 10 days with Receipt and Tags and Original Box (if applicable). Final sales: worn items, underwear, socks, swimwear, food, water, filters, climbing equipment, ropes, books, magazines, first aid kits. | Sign | |
| NYC-Manhattan | Victoria Secret | Returns/Exchanges within 90 days with receipt. | Sign | |
| NYC-Manhattan | Williams Sonoma | Returns/Exchanges with receipt. No Receipt - merchandise credit. | Sign | |
| NYC-Manhattan | Yankees Clubhouse | Returns/Exchanges within 30 days with Receipt. | Sign | |
| NYC-Manhattan | Z'Baby Company | Returns/Exchanges within 14 days with Receipt. | Sign | |
| NYC-Queens | Armani Exchange | Cash within 30 days with receipt; unlimited store credit w/o receipt or after 30 days | Sign located next to register | Hard to read- small |
| NYC-Queens | Bandolino | Refund within 30 days of purchase with receipt. | In-store display | |
| NYC-Queens | Castle Hill Linen Corp. | Refunds/exchange within 7-14 days with receipt. | Verbal indication made by manager. | |
| NYC-Queens | Creative Bedding and More | No refunds or exchanges. | No signs. | |
| NYC-Queens | D & G Jewelry Plus Inc. | Exchange within 10 days with receipt. No refunds. | Return exchange policy is written on receipt/ | |
| NYC-Queens | The Dugout Sporting Goods Inc. | No cash refunds | Verbal indication made by manager. | |
| NYC-Queens | El Sport Wear | No refunds or returns. | Verbal indication made by manager. | |
| NYC-Queens | Empire Paging | No cash or refund. Only store credit within 7 days | Verbal indication made by manager. | |
| NYC-Queens | External Wedding Studio | All sales are final. | Verbal indication made by manager. | |
| NYC-Queens | Falak Discount Drug Store | All sales are final. | In-store display. | |
| NYC-Queens | Flushing Optical, Inc | No check, no refund | In-store display. | Small sign. |
| NYC-Queens | Hanyang Book Store | Damaged or defected books may be exchanged or returned only for store credit within 3 days wit the receipt. NO REFUND | Easily readable sign service desk | |
| NYC-Queens | Hurricane Collectibles | Collectibles store will exchange if damaged or must be dealt with at company level | No Sign. | |
| NYC-Queens | Jie Li Fashion Inc. | No refunds. | In store display. | |
| NYC-Queens | John Gerald Jewelers | With receipt--refunds within 7 days, exchanges within 30 days. | In store display. | |
| NYC-Queens | Macy's | Returns/exchanges accepted within 180 days with receipt for refund or store credit. Cash refund only with cash receipt. | Printed on back of store credit. | |
| NYC-Queens | Motherhood Maternity | Refunds within 30 days of purchase with receipt. | In store display. | |
| NYC-Queens | Shiseido (Supreme Cosmetic on Main Corp.) | Store credit or exchange within 14 days. No cash refund, makeup not for returns. | Printed on bottom of receipt. | |
| NYC-Queens | Starside Drugs & Surgical (K & F Drugs) | No refunds/no exchange. All sales are final. | In-store display. English/Chinese. | Sigh obstructed by in store-display. |
| NYC-Queens | Trendy Jewelry Inc. | No cash refund. Exchange only within 7 days. | In-store display. | Small sign |
| NYC-Queens | Wei & Kuy Communication Inc. | 3 w/ receipt for store credit | Sign at cash register | Hard to read |
| NYC-Staten Island | Aeropostle | Return/Exchange with original receipt - items in good condition with original packaging | Clerk | |
| NYC-Staten Island | Borders | Returns/Exchanges within 30 days with Receipt. | Sign | |
| NYC-Staten Island | Brookstone | Returns/Exchanges within 60 days with Receipt. Some exclusions. | Sign | |
| NYC-Staten Island | A Buck 'n More | All Sales Final. No Refunds. No Exchanges | Sign | |
| NYC-Staten Island | Champs Sports | Returns/Exchanges within 30 days with Receipt. All tags in place. No Receipt - Store Credit. | Clerk | |
| NYC-Staten Island | Cingular Wireless | Returns/Exchanges within 30 days. | Sign | |
| NYC-Staten Island | Disney Store | Returns/Exchanges within 60 days with Receipt. | Clerk | |
| NYC-Staten Island | Electronic Boutique | Exchanges within 21 days with Receipt. | Sign | |
| NYC-Staten Island | Essentials | Returns/Exchanges within 14 days with Receipt. | Sign | |
| NYC-Staten Island | Express Man | Returns/Exchanges within 14 days with Receipt and Tags. | Clerk | |
| NYC-Staten Island | Fredericks of Hollywood | Returns/Exchanges within 90 dayw with receipt and tags and tickets attached and items unworn. | Clerk | |
| NYC-Staten Island | GNC | Returns/Exchanges within 30 days with Receipt and Driver's License. | Sign | |
| NYC-Staten Island | Guess | Returns/Exchanges within 21 days with Receipt. | Sign | |
| NYC-Staten Island | Northeastern Jewelry | No Refunds. Exchanges or Store Credit (good for one year) only within 7 days. All Special Orders are Final Sale. | Sign | |
| NYC-Staten Island | Old Navy | Returns/Exchanges within 90 days with Receipt. Valid ID Required without a receipt. | Sign | |
| NYC-Staten Island | Sears | Returns/Exchanges within 90 days (30 days for Home Electronics and Mattresses) with Receipt. 15% Restocking Fee on certain items; 15% Cancellation fee for Special Orders. | Sign | |
| NYC-Staten Island | Spencers | Returns/Exchanges within 30 days with Receipt. No Receipt - Exchange. | Sign | |
| NYC-Staten Island | Sterling Optical | No Refunds. Exchange within 3 days. | Sign | |
| NYC-Staten Island | Victoria Secret | Returns/Exchanges within 90 days with receipt. | Sign | |
| Upstate NY-Albany/Capital District Area | Bath & Body Works | Returns/Exchanges with Receipt. No Receipt - Exchange or Merchandise Credit. | Sign | |
| Upstate NY-Albany/Capital District Area | Best Buy | Returns/Exchanges within 30 days with Receipt. For some items and in some cases, ID may be required, shorter time period may apply and 25% Restocking Fee may apply. Store also has a special Holiday Return Policy, which extends the time period for the Holidays. | Sign | |
| Upstate NY-Albany/Capital District Area | Borders | Returns/Exchanges within 30 days with Receipt. | Sign | |
| Upstate NY-Albany/Capital District Area | Cohoes | Returns/Exchanges within 30 days with Receipt. Items must have tags, be unworn, undamaged, etc. | Sign | |
| Upstate NY-Albany/Capital District Area | Discovery Channel | Returns/Exchanges within 30 days. After 30 days - exchanges only or store credit | Sign | |
| Upstate NY-Albany/Capital District Area | The Disney Store | Returns/Exchanges within 60 days with Receipt. Exchange or Store Credit Only without Receipt. | Sign | |
| Upstate NY-Albany/Capital District Area | EB Games | Return/Exchange within 30 days with Receipt for unopened, new merchandise. Opened games exchanged for 7 days for exact same item. | Sign | |
| Upstate NY-Albany/Capital District Area | Foot Locker | Return/Exchange within 30 days with Receipt for Unworn Merchandise. No Receipt - Exchange or Store Credit. | Receipt | |
| Upstate NY-Albany/Capital District Area | FYE | New, Unopened - 30 days with receipt; Used - 7 days with receipt. | Sign | |
| Upstate NY-Albany/Capital District Area | H & M | Return/Exchange within 30 days with Receipt. No Receipt - store credit only, ID required. | Sign | |
| Upstate NY-Albany/Capital District Area | Old Navy | Returns/Exchanges within 90 days with Receipt. Valid ID Required without a receipt. | Clerk | |
| Upstate NY-Albany/Capital District Area | Perfume Guy | No Refunds. Exchanges only of unopened packages with valid receipt within 15 days of purchase. | Sign | |
| Upstate NY-Albany/Capital District Area | Timex | Returns/Exchanges within 30 days with Receipts and all Packaging. | Clerk | |
| Upstate NY-Albany/Capital District Area | Wal-Mart | Returns/Exchanges within 90 days with Receipt. After 90 days or No Receipt- Merchandise Credit Only. Many exceptions apply for certain types of items. | Sign | |
| Upstate NY-Binghamton | Barnes & Noble | Returns/Exchange within 30 days with Receipt. | Sign | |
| Upstate NY-Binghamton | Bath & Body Works | Returns/Exchanges with Receipt. No Receipt - Exchange or Merchandise Credit. | Sign/Receipt | |
| Upstate NY-Binghamton | Bed, Bath and Beyond | Returns/Exchanges with Receipt of merchandise in original packaging. | Sign | |
| Upstate NY-Binghamton | Circuit City | Returns/Exchanges within 30 days with Receipt. For some items and in some cases, shorter time period may apply and 15% or 25% Restocking Fee may apply. | Receipt | |
| Upstate NY-Binghamton | Famous Footwear | Returns/Exchanges within 90 days with Receipt if shoes were not worn outside. ID required. | Sign | Small writing and poor placement of sign. |
| Upstate NY-Binghamton | Home Goods | Return/Exchange with Receipt. | None (Receipt) | Surveyor was told in order to find out policy, he would have to make a purchase. |
| Upstate NY-Binghamton | Lowe's | Returns/Exchanges within 90 days with Receipt. | Sign | |
| Upstate NY-Binghamton | Old Navy | Returns/Exchanges within 90 days with Receipt. Valid ID Required without a receipt. | Sign/Receipt | |
| Upstate NY-Binghamton | Target | Returns/Exchanges within 90 days with Receipt. Some exceptions apply and some items are subject to a 15% Restocking Fee. | Sign | |
| Upstate NY-Buffalo | Aeropostale | Returns/Exchanges with Receipt. No Receipt - Store Credit Only. | Back of Receipt | |
| Upstate NY-Buffalo | Bath & Body Works | Returns/Exchanges with Receipt. No Receipt - Exchange or Merchandise Credit. | Sign | Sign was hard to see and poorly placed. |
| Upstate NY-Buffalo | Comp USA | Returns/Exchanges within 21 days with Receipt. Certain Exceptions apply and in some cases a 15% restocking fee may apply for certain items. | Sign | |
| Upstate NY-Buffalo | Express | Returns/Exchanges within 90 days with Receipt. No Receipt - Exchange or Store Credit. Valid ID Required. | Sign | Tough to locate and read. |
| Upstate NY-Buffalo | Hollister Co. | Returns/Exchanges within 15 days with Receipt. No Receipt - Exchange or Store Credit. ID may be required. | Clerk | |
| Upstate NY-Buffalo | Michael's | Returns/Exchanges within 60 days with Receipt. After 60 days - merchandise credit. No receipt - merchandise credit, Valid ID required. | Sign | |
| Upstate NY-Hudson Valley | Ann Taylor | Returns/Exchanges with Original Receipt on Unworn, Unwashed Merchandise. No Receipt - Merchandise Credit, Valid ID. | Sign | |
| Upstate NY-Hudson Valley | Ann Taylor Factory Outlet | Returns/Exchanges with Original Receipt on Unworn, Unwashed Merchandise. No Receipt - Merchandise Credit, Valid ID. | Manager | There was no sign. Manager told surveyor that the policy is the same as the regular store. |
| Upstate NY-Hudson Valley | Banana Republic | Returns/Exchanges with Original Receipt within 90 days. No Receipt - Merchandise Credit, Valid ID. | Sign | |
| Upstate NY-Hudson Valley | Banana Republic Factory Outlet | Returns/Exchanges with Original Receipt within 90 days. No Receipt - Merchandise Credit, Valid ID. | Sign | |
| Upstate NY-Hudson Valley | The Children's Place | Returns/Exchanges within 6 months with Receipt. No Receipt - Exchange Only. | Sign | |
| Upstate NY-Hudson Valley | The Children's Place Factory Outlet | Returns/Exchanges within 6 months with Receipt. No Receipt - Exchange Only. | Sign | |
| Upstate NY-Hudson Valley | The Disney Store | Returns/Exchanges within 60 days with Receipt. Exchange or Store Credit Only without Receipt. | Sign | |
| Upstate NY-Hudson Valley | The Disney Store Factory Outlet | Returns/Exchanges within 60 days with Receipt. Exchange or Store Credit Only without Receipt. | Sign | |
| Upstate NY-Hudson Valley | Swarovski | Returns/Exchanges within 14 days with Receipt. Without Receipt - merchandise credit. | Sign | |
| Upstate NY-Hudson Valley | Swarovski Factory Outlet | Returns/Exchanges within 14 days with Receipt. | Clerk | |
| Upstate NY-Hudson Valley | Williams Sonoma | Returns/Exchanges with receipt. No Receipt - merchandise credit. | Sign | |
| Upstate NY-Hudson Valley | Williams Sonoma Factory Outlet | Returns/Exchanges within 60 days with Receipt. No receipt - merchandise credit, Valid ID required. Some items are excluded from return policy. | Sign | |
| Upstate NY-Hudson Valley | Zales | Return/Exchange within 30 days. Exchange only from 30-90 days. | None | Surveyor was told by clerk to go online to find return policy. |
| Upstate NY-Hudson Valley | Zales Factory Outlet | 15 day exchange period. | Clerk | |
| Upstate NY-Westchester | Apple | Return/Exchange within 14 days with Receipt. 10% Restocking fee applies. | Sign | |
| Upstate NY-Westchester | The Athlete's Foot | Return/Exchange within 30 days with Receipt. | Sign | |
| Upstate NY-Westchester | Bandolino | Return/Exchange within 30 days with Receipt. After 30 days or No Receipt - Merchandise Credit. | Sign | |
| Upstate NY-Westchester | Charades | Return/Exchange within 14 days with Receipt. | Sign | |
| Upstate NY-Westchester | Crate & Barrel | Return/Exchange within 90 days with or without Receipt for Accessories. 7 days with Receipt for furniture. | Clerk | |
| Upstate NY-Westchester | Crew Cuts | Return/Exchange within 60 days with Receipt. | Clerk | |
| Upstate NY-Westchester | Dress Barn | Return/Exchange within 30 days with Receipt. No Receipt - ID Required. | Sign | |
| Upstate NY-Westchester | Forever 21 | No Refund. Store Credit within 21 days for unworn items with tags. | Sign | |
| Upstate NY-Westchester | FYE | New, Unopened - 30 days with receipt; Used - 7 days with receipt. | Clerk | |
| Upstate NY-Westchester | Gap Kids | Return/Exchange within 90 days with Receipt. No Receipt - Valid ID required. | Sign | |
| Upstate NY-Westchester | Jurique | Return/Exchange within 30 days with Receipt. | Receipt | |
| Upstate NY-Westchester | Linens 'N Things | Return/Exchange within 60 days with Receipt. No Receipt - Valid ID required. | Sign | |
| Upstate NY-Westchester | Limited Too | Return/Exchange with Receipt. ID may be requested. | Sign | |
| Upstate NY-Westchester | Pottery Barn Kids | Return/Exchange within One Year with Receipt. Some exceptions apply. | Sign | |
| Upstate NY-Westchester | Rainbow | Return/Exchange within 14 days with Receipt. Some exceptions apply. | Sign | |
| Upstate NY-Westchester | Stride Rite | Return/Exchange within 30 days with Receipt. No Receipt - Exchange. | Sign | |
| Upstate NY-Westchester | Work 'N Gear | Return/Exchange within 30 days with Receipt. Some other restrictions apply. | Sign | |
| Upstate/Central NY- Cortland | JC Penney | W/ receipt: refunded at original price by original method of payment W/o receipt: accept refunds and exchanges w/o. The price refunded will be the lowest sale price w/in 30 days |
Notice displayed at front customer service desk | |
| Upstate/Central NY- Cortland | Fashion Bug | Refunds within 90 days with receipt. Merchandise credit will be given at lowest selling price without receipt | Notice near cash register | |
| Upstate/Central NY- Cortland | Big Lots | Merchandise must have receipt for refund. | Above service desk, 2'x4' | |
| Upstate/Central NY- Cortland | Price Chopper | A receipt is required for cash, food stamp, or credit card refunds. Items returned w/o a receipt will be replaced with a like item or one of equal value | Customer service desk, 8"x11" | |
| Upstate/Central NY- Cortland | Wal-Mart | Returns/Exchanges within 90 days with Receipt. After 90 days or No Receipt- Merchandise Credit Only. Many exceptions apply for certain types of items. | At courtesy desk, 3'x5' | |
| Upstate/Central NY- Cortland | Kmart | Need a receipt for all returns. Within 90 days, return will be given in the original method of payment. No returns after 90 days | Above customer service desk 5'x3' | |
| Upstate/Central NY- Cortland | Dollar Tree | All sales final. Can exchange any unopened item w/ receipt. No exchanges on seasonal merchandise. Reserve the right to limit quantities purchased | Cash register, 6"x6" | |
| Upstate/Central NY- Cortland | Kinney Drugs | Unknown | None | The clerk could not identify nor explain the policy. It was posted on their website. |
| Upstate/Central NY- Cortland | Radio Shack | Returnsăneed receipt within 30 days for full refund. No receiptăcredit given. Defective itemsă90 day warranty for exchange, no refund | Front of store 8"x11" | The policy was posted in an awkward position in the front of the store. It had to be pointed out. |
| Upstate/Central NY- Cortland | Payless Shoe Source | Receipt required for refund in the same method item was paid for. No receiptăget store credit. | Policy was not displayed. They did not have it on hand anywhere in the store | Several clerks were looking for it but no one found it. |
| Upstate/Central NY- Oswego | Auto Zone | Return/Exchange within 90 days with Receipt. | Clerk | |
| Upstate/Central NY- Oswego | Big Lots | Return/Exchange within 30 days with Receipt. | Sign | |
| Upstate/Central NY- Oswego | Dollar Tree | No Refunds. Exchanges on Unopened Merchandise with Receipt. | Sign | |
| Upstate/Central NY- Oswego | Fashion Bug | Unworn Items may be Returned or Exchanged within 90 days with Receipt. | Sign | |
| Upstate/Central NY- Oswego | JC Penney | W/ receipt: refunded at original price by original method of payment W/o receipt: accept refunds and exchanges w/o. the price refunded will be the lowest sale price w/in 30 days |
Sign | |
| Upstate/Central NY- Oswego | Olympia Sports | Return/Exchange with Receipt. No Receipt - Exchange or Store Credit. | Sign | |
| Upstate/Central NY- Oswego | Radio Shack | Returnsăneed receipt withing 30 days for full refund. No receiptăcredit given. Defective itemsă90 day warranty for exchange, no refund | Clerk | |
| Upstate/Central NY- Oswego | Real Deals | Return/Exchange with Receipt. | Clerk | |
| Upstate/Central NY- Oswego | Wal-Mart | Returns/Exchanges within 90 days with Receipt. After 90 days or No Receipt- Merchandise Credit Only. Many exceptions apply for certain types of items. | Sign | |
| Upstate/Central NY- Syracuse | Aeropostle | Returns/Exchanges with Receipt. No Receipt - Store Credit Only. | Clerk | |
| Upstate/Central NY- Syracuse | Champs Sports | Returns/Exchanges within 30 days with Receipt. No Receipt - Store Credit Only. | Sign | |
| Upstate/Central NY- Syracuse | Circuit City | Returns/Exchanges within 30 days with Receipt. For some items and in some cases, shorter time period may apply and 15% or 25% Restocking Fee may apply. | Sign | |
| Upstate/Central NY- Syracuse | Easy Spirit | Returns/Exchanges within 30 days with for Unworn Merchandise. With Receipt - returns accepted up until 6 months. | Sign/Clerk | |
| Upstate/Central NY- Syracuse | Gertrude Hawk Chocolates | Returns/Exchanges within 30 days with Receipt for Unopened Chocolates. | Clerk | |
| Upstate/Central NY- Syracuse | Lady Foot Locker | Returns/Exchanges within 30 days with Receipt for Unworn Merchandise. | Sign | |
| Upstate/Central NY- Syracuse | Life Uniform | Returns/Exchanges within 30 days with receipt for Unworn, Unwashed Merchandise. | Sign | |
| Upstate/Central NY- Syracuse | Macy's | Returns/Exchanges within 180 days with Receipt. No Receipt - Store Credit Only. Certain items exempted from Return Policy. | Sign | |
| Upstate/Central NY- Syracuse | Pac-Sun | Returns/Exchanges with Receipt. No Receipt - Store Credit Only. | Sign | |
| Upstate/Central NY- Syracuse | Spencer Gifts | Returns/Exchanges within 30 days with Receipt. No Receipt - Exchange Only. Adult Toys, Body Jewelry, Clearance Merchandise - non-returnable. | Sign | |
| Upstate/Central NY- Syracuse | Zumiez | Returns/Exchanges within 10 days with Receipt. | Sign |
News Release | Introduction | New York Retail Store Return and Exchange Policies
The Disclosure Methods of Retail Store Return & Exchange Policies | The Return Exchange
Gift Cards | Consumer Tips | Recommendations | Methodology | Exchange Survey Results
Gift Card Survey | NYPIRG Consumer Protection Pages | www.nypirg.org