New Yorkers for Patient & Family Empowerment (Patient & Family Campaign)
About:
-Background
-Mission
-Goals
-Contact Us
Resources:
-Patient Safety
-Comparison Information
-Insurance & Billing
-For Seniors
-9/11 Responders & Survivors
-Other Organizations & Agencies
Patient & Family Campaign Home
-Background
-Mission
-Goals
-Contact Us
Resources:
-Patient Safety
-Comparison Information
-Insurance & Billing
-For Seniors
-9/11 Responders & Survivors
-Other Organizations & Agencies
Patient & Family Campaign Home
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A Joint Project of the New York Public Interest Research Group (NYPIRG) and the Center for Justice & Democracy (CJ&D)
New Yorkers for Patient & Family Empowerment is a patient-centered campaign to promote greater transparency and safety in healthcare. Our mission is to empower patients, their families and caregivers in interacting with the healthcare system, strengthen New Yorkers' access to information on issues important to patients, and improve healthcare quality and safety.
Patient & Family Campaign Updates
Report a problem:
Report your concern: If you experience or see a New York healthcare provider behaving in a neglectful, irresponsible, or harmful way, please report it.
- Adult Care Home Complaint Hotline (NYS Department of Health): 866-893-6772
- Home Care Hotline (NYS Department of Health): 800-628-5972
- Hospital Patient Care Complaints (NYS Department of Health): 800-804-5447
- Nursing Home Complaint Hotline (NYS Department of Health): 888-201-4563 or fax to 518-408-1157
- Long-term Care Ombudsman Hotline (NYS Office for the Aging): 800-342-9871, www.ltcombudsman.ny.gov
- Residences/Facilities for Care of Persons with Disabilities Complaints (NYS Commission on Quality of Care): 800-624-4143 (Voce/TTY/Spanish), http://cqc.ny.gov/contact/submit-complaint
- Professional Medical Conduct Complaint Line - including doctors, nurses and other healthcare providers (NYS Department of Health): 800-663-6114
- Laboratory Complaints (NYS Laboratory Investigative Unit): 800-682-6056
- Medicaid Fraud Hotline (NYS Medicaid Inspector General): 877-87-FRAUD (877-873-7283)
- Managed Care Organizations Complaint Hotline (NYS Department of Health): 800-206-8125
Compare safety and quality:
- New York State Hospital Profile (NYS Department of Health): http://hospitals.nyhealth.gov/
- Hospital Compare (includes results of patient satisfaction survey and healthcare quality indicators, Centers for Medicare & Medicaid Services, US Department of Health and Human Services): http://www.hospitalcompare.hhs.gov/hospital-search.aspx
- New York State Hospital Report Card (Niagara Health Quality Coalition): http://www.myhealthfinder.com
- Nursing Home Compare (Centers for Medicare & Medicaid Services, US Department of Health and Human Services): http://www.medicare.gov/NHCompare
- New York State Physician Profile (NYS Department of Health): http://www.nydoctorprofile.com

